Malton Road
York
YO32 9TE
England
United Kingdom



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Privacy Policy

Best Price Guarantee or your first night is free
IHG Rewards Club

Privacy Policy


About this policy

Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.splendidhospitality.co.uk or any of our hotels within the site
  • you make a booking via our websites or check into a hotel.
  • you make enquiries on our websites.
  • someone is interested in working with us.


Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups. 

Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.


How do we collect information from you?

Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.

Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.

We collect information from you:

  • when you make a booking or check into a hotel.
  • make an enquiry.
  • when you sign up to marketing emails.
  • when you submit a CV via our SHG website.


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.

  • When you make a booking:

Splendid Hospitality Group collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for
  • use in the case of no-shows (where applicable)
  • Passport details (where applicable)
  • telephone number
  • company name
  • Collection of sensitive personal data – children, dietary preferences, accessibility, etc
  • marketing preferences (whether you opt-in or opt-out)


  • When you access our wifi:

When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.

  • Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.

  • Careers:

You may submit your CV if you’re interested in working for us to careers@splendidhospitality.co.uk 
​​​​​​​This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at customer_privacy@splendidhospitality.co.uk.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation).
  • Send you post stay guest questionnaires to improve our service.
  • Send marketing communications if you have opted in to receive them around the interests you have specified with us.

    Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. We have ensured that all third party suppliers that may handle your data are compliant with GDPR legislation and we constantly review the mechanisms around how they handle your date.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at customer_privacy@splendidhospitality.co.uk.

You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at customer_privacy@splendidhospitality.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


Changes to this statement

Splendid Hospitality Group will occasionally update this Privacy Policy to reflect company and customer feedback. Splendid Hospitality Group encourages you to periodically review this statement to be informed of how weare protecting your information. This policy was last updated in April 2018.


Contact Information                                                                      

Splendid Hospitality Group welcomes your comments regarding this Privacy Policy. If you believe that Splendid Hospitality Group has not adhered to this Privacy Policy, please contact at customer_privacy@splendidhospitality.co.uk.

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

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Holiday Inn Express York Reviews

James,

Bathgate

From arrival to departure (3 days) the staff have been excellent, even when I arrived back early, they always were on hand to ask if everything was okay, and gave complimentary cookies and coffee. Would highly recommend to anyone.


Neil,

Gibraltar

A friendly Yorkshire welcome greets guests here which is a good start.
I've stayed in several Holiday Inns in Florida on business and this beats them all.
Good clean room with all you need for a short stay. I'm always tempted to go full English breakfast when away from home and I can say that the ingredients are top end.
We will definitely return next time we visit York.


David,

Macomb, Michigan

The staff here is super helpful and really made us feel welcome. Chris the manager sets the tone. We needed some adapters for our electronics and he spent a lot of time testing out adapters. Then I mentioned having trouble with the GPS and he even went out to the car to try and figure out what was wrong. We have found that in Yorkshire the people are extremely friendly and helpful and this hotel was too. Whenever I asked for anything, like trouble with heating, or opening the windows, the staff was up within minutes. Chris the manager even managed to get us one of the larger rooms, and worked out the best possible rate. Would recommend this hotel highly.


Andy,

Lincoln

Stayed here with a group of friends on a stag weekend which tied in with York Races. Hotel clean, breakfast very good choice and all nice and fresh. Spoke to the manager complimented him on the excellent staff. Even great to see the Manager ‘hands on’ during busy periods. Would 100% say here again.


Richie,

Redcar

Stayed over night whilst in York. Nice friendly staff, room warm and nice and clean. Had breakfast in the morning and couldn't complain about anything. This is a really nice place to stay, cannot fault it in any way.


Aman,

Watford

Stayed at the hotel in November as we were visiting family in York. Great stay, easy check in, lovely room and the shower was great! Breakfast was varied and had everything you would want from a buffet. Very pleased and would recommend to others!


Heather,

Norwich

The staff were very helpful and informative about the local area. Gave us a print out of the city car parks and park and ride. room was clean and comfortable. Breakfast was good and had quite a lot of choice.


Tony,

Bridlington

For a very modest price we had a very comfortable room with all amenities. The breakfast was an unexpected delight. The staff were attentive and quality and choice of food a very pleasant surprise. Definitely would stay again and recommend to anyone.


Edith,

Middlesbrough

Fantastic little overnight stay, excellent value for money. Breakfast included & children stay free. Great base for all shopping centres in York and surrounding area. The Staff are lovely, helpful & welcoming too.


James,

Harlington

Nice hotel that is on the outskirts of York but only a few miles into the historic centre. Rooms are clean and bright with good showers and WiFi. I use this hotel when up on business as its good value.


Kath,

Newcastle

We stayed here on a trip to Castle Howard, which is quite close by. On arrival we were warmly welcomed by the staff and given directions to our room and breakfast was explained to us for the following day. The rooms were very clean and comfortable and provided everything we needed. We all had a good nights sleep and the beds were very comfortable with a choice of firm or soft pillows. The WiFi was fine and worked without a problem. We were very impressed with the breakfast in the morning as it is included free. There was plenty of cereal, yoghurts, muffins, bread for toast, croissants, bacon, sausage, beans and scrambled egg as well as a nice drinks machine for the tea and coffee. We would highly recommend staying here and will no doubt book again when we are back in the area. Couldn't ask for more at the price charged.


Phil,

Derby

It is always with slight trepidation that you book in somewhere you are not aware of and have no previous experience off. This was a last minute booking and we took advantage of a reduced rate offer including breakfast.

From the minute we arrived we were made to feel very welcome and directions were given to our room.

The cleanliness was impeccable and the room layout excellent.

Rising from our very comfortable bed we headed down for breakfast which is buffet style. Superb in every respect.

We have stayed in hotels which offer lesser service at a premium price and we would have no hesitation in recommending this hotel and look forward to visiting again.

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